The Support Team is located in the Howey Physics Building in room S101. Please submit any IT related support requests via e-mail to the address support [at] physics.gatech.edu . If you have an urgent request you are welcome to stop by and visit our offices, however, note that we will always log a support request for you to be able to track it.

You may also contact us by phone at (404) 385-2223

Here are some quick links to our FAQ.

General info

• Printing to the Copier in C103
• Computer & Network Security Procedures
• How to connect to printer from outside of physics network

Windows

• Connect to computers in physics network via remote desktop
• Access file server as a mapped Drive outside physics network
• Using LANDesk Deployment Portal

Linux

• SSH Port Forwarding (access a computer from outside the SoP)

Mac

• Access file server as a mapped drive outside of the physics network
• SSH Port Forwarding (access a computer from outside the SoP)

Forms

• Equipment Loan Agreement Form (for GT owned equipment taken off-campus, e.g. laptops)
• System Administration Designation Form (OIT Policies)

Crashplan Backups

• For web based file recovery please follow the link to crashmaster.gatech.edu